At Custom Smart
Homes we know about what makes a good business successful. Having outstanding products and services will
always help, but when it comes to professional success having good customer
service is key. If you want to improve
the way you and your employees talk to customers, follow these tips
Know Your Customers
If a regular walked up to you at work, would you remember what goods or
services they usually ask for? Would you
be able to remember their name? Returning customers like coming to your
business, and they'll be even more inclined to keep coming back and to
recommend you to their friends if you and your employees are friendly and
personable with them. A friendly smile
and a greeting that contains their name can do wonders for customer service.
Never Argue
A customer calls your customer service line claiming that she paid too
much for an item. They thought that they
had a good deal, but they came home and saw a sales flyer that said that the
item was 20% off. You're almost certain
that she purchased the item after the sale ended, but she still insists on
getting her money back. Some customer
service workers would try to explain to the person why they're wrong, but that
wouldn't resolve anything. You should
never get into an argument with a customer over the price of something, and you
should do your best to make sure that it doesn't get to that point. An argument with a customer is an unwinnable
one, and you could end up losing their business if they're offended. Instead try to diffuse the situation without
resulting to bickering.
Don't Shy Away From Special Services
Today there are a lot of retailers that refuse to cater to special
requests from customers because of their company policy. The fact that a customer cared about your
services enough to ask for something different shows that they're loyal and a
special exception to your usual customer service rules is worth their
patronage. Remember that it's only an exception for a single customer,
and that you aren't making a new policy
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