This is going to sound strange to some of you reading this, but one of the best ways to provide excellent customer service is to view your interactions with your customers like a relationship. If anything businesses should already be treating customer service as a way to develop a relationship with their customers. Once you start looking at customer service from this perspective, the way you view it will never be the same. Apply some of the best love life advice you give to your friends to your customer service policies, and you'll have some happy and loyal customers, as well as some great reviews, like Custom Smart Homes reviews.
Don’t come on too strong
There's nothing more off putting than dealing with an overzealous employee when you're trying to shop. When your customer walks in don't having your employees rush up to them to tell them about current sales and deals. Give your customer time to settle and look around, and after they've had time to relax have your employees approach them.
Treat them like they're special
Too many businesses make the mistake of viewing their customers as numbers instead of actual people. Treat your customers the way you would want to be treated when you're dealing with a business. Make an effort to learn their name and remember their orders if they request the same product or service frequently. Your customers will definitely take notice of your behavior.
Show your appreciation for them
Some businesses offer new customers and clients amazing discounts on products and services, then immediately stop them once they know that they have their business. Always let your customers know you appreciate their business, either through a rewards program, discounts, or by just saying that you appreciate their business. A small 10% discount or mentioning that they're one of your favorite customers can do a lot.
Admit when you're wrong
Some business actually have a rule on their books that tells their employees to never implicate that the company has done anything wrong when they're dealing with customers. Everybody makes mistakes, even businesses, and if your company messes something up they need to tell the truth to their customers. Apologizing for messing up an order shows that you acknowledge your mistake, and that you're sorry that you may have upset the customer.